Edited star rating but new rating doesn't appear on website

Daisy Cairns

24 September 2022 17:49

I've edited a skimpy older review, and decided to change the star rating, add some photos, etc. The text has changed and the photos have appeared but the new star rating has not appeared. It's not a rounding error as I'm the only reviewer. 

Perhaps the ratings are only updated once a day? Even though the text and photos are instant? 4/5 or 5/5 isn't something I'll worry over, but this bug is very similar to a recent thread about updating review flags which is still being looked into. Can this bug should be added onto that job ticket?

https://slowways.zendesk.com/hc/en-gb/community/posts/6199408699165

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  Cristie Moore

  28 September 2022 08:02

  Hi Daisy,

  Thanks for messaging.  Please could you let me know which route it is and we'll look into it?

  You're right it does sound similar to the updating review flags which has now been fixed. 

  Best wishes,
  Cristie

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  Daisy Cairns

  01 October 2022 13:19

  Sorry Cristie but I only saw the notification today and can't remember. Think it was an insomniac comment. Maybe BlaElt 1 (although I flagged that) or HarNor2 (although that has no photos) so neither fit properly.

  I'm considering reverting my downgrade of BlaElt 1 anyway after reading this from Porcovolente on another route "As with most London routes, how safe it feels will depend on the time of day and your knowledge of the area". Expresses my feelings well, but more gracefully and succinctly!

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  Daisy Cairns

  01 October 2022 14:05

  Perhaps it was BlaElt after all? Perhaps since I downgraded it to 3/5 (when I think I also added a flag) I've edited again and upgraded back to 4/5 (if so upgrade doesn't appear to have fed through). Presumably I then deleted the flag, there is a single flag showing and I've no idea if it's mine or from the earlier reviewer. This is a hazy recollection / hunch, hope it's helpful.  

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  Daisy Cairns

  01 October 2022 14:10

  Or maybe CatElt 2, which shares an on-the-ground problem with BlaElt one. 

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  Cristie Moore

  12 October 2022 10:54

  Hi Daisy,

  Thanks for getting back to me.  Your Blaelt one review is back up to four stars for you so it maybe just took a while for the system to update it.  The route itself is still three stars because of the averaging of multiple reviews.

  Catelt two seems to have the right number of stars too.

  If you come across another in your travels around the site please let me know and I'll happily take a look at it too.

  Best wishes,
  Cristie 

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